Privacy Policy
1. Introduction
At ChatOne, we believe privacy is a human right. This policy outlines how we handle your data, emphasizing that we minimize data collection whenever possible.
2. Information We Collect
Account Information: Your phone number is required to create an account. You may optionally provide a profile name and photo.
Contact List: If you grant permission, we sync your contacts to find friends on ChatOne. We process this using mathematical hashing so we never store your contacts' actual phone numbers on our servers in a readable format.
Usage Metadata: We collect technical logs (IP address, device model, OS version) to troubleshoot bugs and optimize performance in low-bandwidth areas.
3. How We Use Data
We use your information to:
- Verify your identity via SMS.
- Deliver your messages and facilitate calls.
- Enable the "Nearby" discovery feature (only if you opt-in).
- Protect against "Sybil attacks" (fake account creation) and spam.
4. Data Sharing & Security
No Selling: We never sell, rent, or monetize your personal data or message content.
Service Providers: We may use third-party tools for SMS verification or crash reporting, bound by strict confidentiality.
Legal Compliance: We may disclose metadata only if required by a valid legal subpoena, though your message content remains inaccessible due to E2EE.
5. Location Services
If you use "Nearby" or "Discovery" features:
- We use your approximate location to show you other users.
- This is opt-in only.
- Your precise GPS coordinates are not stored long-term on our servers.
6. Your Rights (GDPR/CCPA)
Depending on your location, you may have the right to:
- Access: Request a copy of the data we hold about you.
- Correction: Update your account details.
- Deletion: Delete your account and all associated data at any time via the app settings.
7. Data Retention
Messages: Once an encrypted message is delivered, it is deleted from our servers.
Undelivered Messages: If a message cannot be delivered (e.g., recipient is offline), it is stored in encrypted form on our server for up to 30 days before being deleted.
8. Changes to This Policy
We may update this policy to reflect changes in the law or our features. We will notify you of significant changes via an in-app notification.
9. Contact Us
For any privacy-related inquiries, please contact:
Chat1 Limited